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FAQ
Frequently asked
Buying & shipping
Are duties and taxes included?
Yes. We ship DDP (Delivered Duty Paid) to 60+ countries — the price at checkout is the price you pay. No surprise bills at the door.
How long does delivery take?
Standard DDP: 7–12 business days. Express: 4–6 business days. You receive tracking within 24 hours of dispatch.
Can lithium batteries be shipped to my country?
Every pack is UN38.3 certified and shipped under dangerous-goods rules. If your country has restrictions, checkout will tell you before payment.
Safety & use
Do I need a diving certification?
Yes. These are surface-supplied breathing systems for certified divers (Open Water or equivalent). Always dive with a buddy, a dive computer and within no-decompression limits.
How deep can I go?
S6 is rated to 8 m, S7 to 12 m, S9 to 20 m and S77 to 29 m. Always dive to the rated depth, never the laboratory-tested figure.
What happens if the battery runs low?
The unit sounds a low-battery alarm and the display shows remaining charge. Plan to start your ascent with at least 25% remaining, and carry a spare-air cylinder.
Warranty & returns
What does the warranty cover?
24 months on the compressor, motor and battery against manufacturing defects. Consumables (filters, O-rings, hoses) are excluded.
Can I return it?
30-day risk-free returns on unused units in original packaging. We cover return shipping for defective items.
Order tracking
Where's my WOLACH?
Enter your order number to see live status.
Warranty
Register your system
Registration activates your 24-month warranty, gets you firmware & safety notices, and speeds up any claim.
Downloads
Manuals, guides & certificates
Available in English, Deutsch, Français, Español and 日本語.
- S6 User ManualPDF · 4.2 MB
- S7 User ManualPDF · 4.6 MB
- S9 / S77 Professional ManualPDF · 6.1 MB
- Quick-start card (all models)PDF · 0.8 MB
- UN38.3 battery test summaryPDF · 1.1 MB
- CE Declaration of ConformityPDF · 0.4 MB
Talk to a real diver
Live chatOnline · replies in ~3 min
7 days · 08:00–22:00 GMT+8, EU & US evenings covered.
WhatsAppTypically replies within 1 hour
+86 138 2357 2354 — send photos or videos of your setup.
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